Booking Policy
Version 2026-06-04
1. Reservations
A court reservation is confirmed once payment is received (or, for a free reservation, once it is created). A confirmed booking holds the selected court for your party for the full duration shown at checkout. Time outside that slot is not guaranteed. You must accept this Booking Policy and our Terms & Conditions each time you book.
2. Cancellations
You may cancel a booking up to 24 hours before its start time and receive a full refund (see section 3). Cancellations made within 24 hours of the start time are non-refundable, as the slot can no longer be resold. The cancellation window may vary by venue and will be shown at checkout.
3. Refunds
Refunds are issued as credit to your Padel Island balance, not as a reversal to your bank card. The credited amount is available immediately and can be used toward any future booking, match or coaching session. We do not process refunds back to the original card. Balance credit does not expire while your account is active and is non-transferable and non-withdrawable as cash.
4. Late arrival & no-shows
Court time starts at the booked start time; arriving late does not extend your slot. Players who have not arrived within 15 minutes of the start time are treated as a no-show: the booking is forfeited with no refund and the slot may be released to other players.
5. Weather & venue closures
Outdoor courts may close due to severe weather or facility issues. If the venue closes a court you have booked, you receive a full credit refund or a free reschedule. Light rain on covered courts is not a closure.
6. Open matches & guests
When you create or join an open match, the price is split per player and each player pays their own share. If a match is cancelled or does not fill, each paid player is refunded their share to their balance. The booking holder is responsible for the conduct of any guests they invite.
7. Conduct & safety
Players must follow venue rules, wear appropriate non-marking footwear, and treat staff, other players and equipment with respect. We may cancel a booking or suspend an account for abusive behaviour, damage, or unsafe play, without refund.
8. Payments, pricing & vouchers
Card payments are processed securely by Bank of Georgia; we do not store your full card details. Prices shown at booking are final and include applicable taxes. Vouchers, balance credit and promotional codes are applied at checkout and cannot be added to a booking after it is confirmed.
9. Contact
Questions about a booking? info@padelisland.ge · +995 511 133 551. See also our Terms & Conditions and Privacy Policy.